Order a Repeat Prescription

January 2018

Please note that all repeat prescription requests take 2 working days to process. There is no need to contact the surgery to follow up your request

August 2017

From 1st September patients will no longer be able to order their medications direct from the pharmacy. Please see attached letter and patient information leaflet for more information.


If you require repeat medication on a regular basis we will usually issue you with a computerised repeat prescription request form.

You request repeat medication by completing the form.

You may order your repeat medication via the internet using a secure medical record service - 'SystmOnline'.

Telephone requests will not normally be accepted for safety reasons.

Prescription Request Forms

  • Tick item(s) required
  • Mark 'YES' if prescription should be sent to Windridge Chemist or Dorridge Pharmacy.
  • Deliver, post or fax (01564 771224) to surgery.
  • Enclose an SAE if you require your prescription to be returned by post. 
  • Allow 2 working days before collecting your prescription from surgery.
  • Allow 3 working days before collecting your dispensed medication from Windridge Chemist.

Windridge & Dorridge Chemist Collection Service

Windridge Chemist & Dorridge Pharmacy, Knowle collect repeat prescriptions daily from the surgery.

If you have marked 'YES' on your form, you can collect your medication directly from the pharmacy.

Online Prescription Requests

Patients may order repeat prescriptions directly from their home via the internet.

Repeat prescriptions are ordered through the secure medical record service - 'SystmOnline'.

Arden Medical Centre only gives patient access to this system for the purpose of requesting their own repeat prescriptions.

Before using the online services patients will need to collect online user name and password from the surgery.

The online services page explains how to specify that your online repeat prescription is sent directly to Windridges for collection. 

Please click here to access the online repeat prescription page

Please note... 

Certain medication cannot be listed on repeat prescription request forms, and special arrangements are required to request repeat prescriptions for these drugs

Additionally, the pharmacist that dispenses this medication may ask to see additional documentation e.g.the patient's anticoagulation record book is needed to be produced before warfarin is dispensed.

Patients will be advised of the special arrangements.

Electronic Prescription Service

The Electronic Prescription Service (EPS) is an NHS service. It allows you to change how your GP sends prescriptions to the pharmacy of your choice.

Details about EPS can be found in the patient information leaflet

Patients can complete the  patient nomination form and take it to the pharmacy of their choice

Please see http://systems.hscic.gov.uk/eps/patients for further information.

Please note that some medications may not be allowed to be sent electronically to the chemist. Please ask at reception for more details.

Prescription drug update

Some types of drugs e.g. Tramadol & Zopiclone have been re-classified by the Home Office to Controlled Drugs. This means these drugs will no longer be available on a patient's repeat prescription and will need to be requested each time.

Due to this classification change prescriptions for these drugs are only valid for 28 days.

Prescription charges

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication. Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

There is further information about prescription exemptions and fees on the NHS website



Arden Medical Centre, Downing Close, Station Road, Knowle, Solihull, B93 0QA
Supplied by Central Midlands CSU
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