GENERAL INFORMATION
THE ARDEN MEDICAL CENTRE

page updated 24/03/08

This page gives general information about the practice
Please browse through the detail, or click a heading below to move straight to the section you require
Address: Telephone:
Downing Close, 01564 739194
  Station Road,    
  Knowle, Fax:
  Solihull,   01564 771224
  West Midlands,    
  B93 0QA Directions Click here
Surgery Opening Times
Monday
8.30-12.30
13.30-18.00
Tuesday
8.30-12.30
13.30-18.00
Wednesday
8.30-12.30
closed
Thursday
8.30-12.30
13.30-18.00
Friday
8.30-12.30
13.30-18.00
Saturday
closed
closed
Sunday
closed
closed
A receptionist is available to answer emergency phone calls between 8.00-08.30 every weekday morning, and on Monday, Tuesday, Thursday and Friday between 12.30-13.30 as well as between 18.00-18:30.

Surgeries run throughout the morning and in the afternoons between 15:00 and 17:30.
Out Of Hours - Telephone
Always ring the Surgery telephone number
01564 739194
when the surgery is closed, a recorded message will direct you to our professional answering service.
Appointments
All patients are seen by appointment.
Patients may choose to see any doctor they wish. (Please note that none of the doctors works every day, so you need to check the surgeries that each particular doctor holds - click here).
The practice operates an advanced access system and you will be offered an appointment within two working days.
Same-day appointments are always available.
In order for the system to work smoothly we will usually be unable to book doctors' appointments more than two days in advance.
If for any reason this is difficult for you please explain this to the receptionist and we will do our best to help you.
If you think that your problem is likely to be resolved by a telephone discussion with a doctor or nurse rather than an appointment, please mention this to the receptionist. Be prepared to leave a telephone number and to be telephoned back.
A doctor is normally available to give telephone advice at the end of morning surgery between 12.00-12.30.
Home Visits
While we encourage our patients to consult us at the surgery whenever possible, home visits can be arranged for those housebound by illness or infirmity.
Please telephone the surgery (01564 739194) before 11.00am if possible, or at any time in case of acute illness.
Emergency Medical Services - Out Of Hours
Outside normal working hours, emergency medical services for our patients are provided by BADGER (which is staffed by local GPs and has a base at Solihull Hospital).

(BADGER stands for Birmingham and District General Practitioner Emergency Rooms)
The Out of Hours service is commissioned by Solihull Care Trust. Always ring the Surgery telephone number 01564 739194, and a recorded telephone message provides the contact number when the surgery is closed.
NHS Direct (Tel 0845 4647) is available 24 hours a day to provide advice and information. You can also visit their website at www.nhsdirect.nhs.uk - click here for the NHS Direct website
Repeat Prescriptions
If you require repeat medication on a regular basis we will usually issue you with a computerised repeat prescription request form.
Please tick the items you require and hand or post in the form; allow two working days before collecting your prescription during normal surgery hours.

If it is more convenient for you, you may leave your repeat request slip at Windridge chemist, Knowle; please allow a week between depositing your slip and collecting your medication from Windridge.
Prescriptions can be returned by post if a SAE is enclosed. Requests can also be made by fax (01564 771224).
For safety reasons, we will only accept telephoned requests for medication in exceptional circumstances.
ONLINE REPEAT PRESCRIPTION REQUESTS - We have recently introduced a facility for patients to order repeat prescriptions online from home. Patients need to pre-register to use this service at the surgery. See 'Online Repeat Prescrpitions'web pages for details>>
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