Recent Website Changes

19/01/12 - Saturday Surgeries update >>
08/12/11 - Winter newsletter >>
14/11/11 - Research Ready Accreditation >>
04/11/11 - Revised Travel Info. Forms >>
12/10/11 - Patient Satisfaction Survey >>
05/10/11 - Public Holiday Surgeries >>
14/07/11 - Quality Acct. Ann. Report >>
06/07/11- GP-Patient Survey Results >>
07/02/11 - Revised wording - Repeat Prescriptions
07/01/11 - What to do if you have flu symptoms
16/12/10 - Care Trust Advice on where to be seen
04/11/10 - Revd BOOTS blood test arrangements

Notices

Research Ready Accreditation >>
Arden Medical Centre has recently received accreditation for involvement in research.

GP-Patient Survey Results >>
See how our patients rated our service Jan-Dec 2010. See also background information below.

Flu Notices page >>

GP - Patient Survey (notes)

Background info:

Since April 2009 the GP Patient Survey has been running as a quarterly survey. This Department of Health survey, run by survey specialist Ipsos MORI, continues to assess patients’ experiences of local NHS services.

The GP Patient Survey Results pages are designed to help people view the results of the quarterly surveys run between June 2009 and July 2010 and find additional information about the GP Patient Survey.

The GP Patient Survey is part of the Government’s commitment to make the NHS more responsive to patients’ needs. The survey asks patients about a range of issues, such as how easy or difficult it is for patients to make an appointment at their surgery, satisfaction with opening hours, the quality of care received from their GP and practice nurses, amongst other things.

This survey is an opportunity for patients to have their say about how well their practice is doing at providing these services to patients. We hope that patients selected to take part in the survey will use this opportunity to feed back their opinions on these important issues. The more responses we receive, the more accurate a picture we will get on how practices are performing.

Patients can access this report & previous reports at:

http://www.gp-patient.co.uk/surveyresults/

Other Information

Foreign Travel Advice >>

Saturday Morning Appointments >>

Public Holiday Surgery Arrangements >>

Solihull PCT - Self Help Guides >>

Quality Accounts Annual Report (notes)

Background info:

Quality accounts are annual reports to the public from NHS healthcare providers. The purpose is to assess quality across all of the services we offer, demonstrate our commitment to continous, evidence-based quality improvement & explain our progress to the public

Quality Accounts are not compulsory this year (but will be from 2012) but Arden has submitted a report to the Care Trust for 2011.

The Quality Account includes:

Statement from the Partners summarising the quality of services provided

Our Practice’s priorities for quality improvement for the coming financial year

A review of the quality of services provided in past 12 months

This is a public document and it is published on NHS Choices website & on this website.

See report >>