Registration

To register as a patient ask at Reception for details. If you wish to see a particular partner for some or all medical conditions please let the receptionist know and she will note this in your medical records. We will endeavour to comply with any reasonable preference but there may be occasions when this is not possible.

Access to Patient Information

Whatever is disclosed in the doctor-patient consultation is confidential between the patient and the doctors. From time to time Health Authority staff, who are subject to a duty of confidentiality, need to monitor diseases and their treatment, as well as needing to assess the quality of the service being provided in the practice. Data disclosed will be kept to the minimum required to serve the purpose and if possible will be anonymised before disclosure. If you are concerned about any of the ways in which your confidential data is being used further information is available from the practice manager. You are entitled to register an objection, which will be respected if this is possible.

Arden Medical Centre Publication Scheme (Freedom of Information Act)

Arden Medical Centre uses the Publication Scheme for General Practitioners developed by the British Medical Association and the NHS Freedom of Information Project Board, 2003.

Extract : This Publication Scheme is a complete guide to the information routinely made available to the public by
Dr Michael Bleby; Dr Jennifer Hagon; Dr Susan Houghton; Dr Jane Holt General Practitioners. It is a description of the information about our General Practitioners and Practice which we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.

To see details of the scheme - click here

Problems & Issues

One of the doctors will be available for discussion should you feel at any time that you have cause for complaint.