Practice Information Leaflet

Patient Registration

• To register as a patient ask at Reception for details.
• If you wish to see a particular doctor for some or all medical conditions please let the receptionist know and she will note this in your medical records.
• We will endeavour to comply with any reasonable preference but there may be occasions when this is not possible.

 

Arden Medical Centre Publication Scheme (Freedom of Information Act)

• Arden Medical Centre uses the Publication Scheme for General Practitioners developed by the British Medical Association and the NHS Freedom of Information Project Board, 2003.
• Extract : This Publication Scheme is a complete guide to the information routinely made available to the public by Dr Michael Bleby; Dr Jennifer Hagon; Dr Susan Houghton; Dr Jane Holt General Practitioners.
• It is a description of the information about our General Practitioners and Practice which we make publicly available.
• It will be reviewed at regular intervals and we will monitor its effectiveness.
• Futher information available from Practice Manager.

 

Access to Patient Information

• Whatever is disclosed in the doctor-patient consultation is confidential between the patient and the doctors.
• From time to time Health Authority staff, who are subject to a duty of confidentiality, need to monitor diseases and their treatment, as well as needing to assess the quality of the service being provided in the practice.
• Data disclosed will be kept to the minimum required to serve the purpose and if possible will be anonymised before disclosure.
• If you are concerned about any of the ways in which your confidential data is being used further information is available from the practice manager.
• You are entitled to register an objection, which will be respected if this is possible.

Problems & Issues

• We aim to provide a high standard of service however if you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please contact the Practice Manager.
• We operate a practice complaints procedure as part of an NHS system for dealing with complaints. A copy of our complaints procedure is available from the surgery.
• One of the doctors or the Practice Manager will be available for discussion should you feel at any time that you have cause for complaint.

Change of Details Form

Patient Data Collection Form